Front Desk Operations Lead: Guest Experience

Westin Greensboro; Wilmington (DE); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Quoin Hotel Wilmington, part of PM Hotel Group, seeks an Operations Manager to lead front desk operations and create a welcoming guest experience in a fast-paced hotel environment.

Responsibilities include managing check-in/check-out, delivering exceptional service, handling cash and using the property management system to support daily tasks. Candidates should have a High School diploma and 3–6 months of related experience.

Qualifications

• High School diploma or equivalent is required.
• Three to six months of related front desk experience preferred.
• Must be a people-person with positive attitude and strong guest service orientation.

Responsibilities

• Be the face at the front desk and ensure excellent guest service from check-in to check-out.
• Own the front desk area and maintain a warm, welcoming environment for guests.
• Handle cash responsibly and use computers and PMS to perform front desk tasks.

Skills

Customer service

Communication

Professionalism

People skills

Cash handling

Education

High School diploma or equivalent

Tools

Computers

Databases

Property management systems

Job description

The Quoin Hotel Wilmington, part of PM Hotel Group, seeks an Operations Manager to lead front desk operations and create a welcoming guest experience in a fast-paced hotel environment.

Responsibilities include managing check-in/check-out, delivering exceptional service, handling cash and using the property management system to support daily tasks. Candidates should have a High School diploma and 3–6 months of related experience.