Assistant General Manager - Hotel Ops & Guest Experience

Buffalo Lodging; Buffalo (NY); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation, sick days and holidays

401K Retirement plan with company mock

Travel discounts on our branded hotels

Job summary

Homewood Suites Buffalo Airport is seeking an Assistant General Manager to support the General Manager, lead hotel operations, and uphold the Buffalo Lodging culture of Excellence, Passion, Integrity, Inclusive. You will supervise front desk, housekeeping, and F&B teams while ensuring guest satisfaction and smooth daily operations.

This role requires strong leadership, two years of management experience in hospitality, a bachelor's degree in hotel management or related field, and a valid

Qualifications

• Two years related management experience and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food & beverage.
• Ability to work flexible schedules.
• Working knowledge of hotel operations – including security and safety programs, personnel relations, quality assurance programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands‑on leadership.
• Valid Driver’s License.

Responsibilities

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Works along hotel staff and is available according to hotel’s needs. Weekends, holidays and different shifts if required.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

Skills

Management experience

Hotel operations

Leadership

HR knowledge

Driver's License

Education

Bachelor's degree in hotel management

Business degree

Tools

Standard hotel management systems

Job description

Homewood Suites Buffalo Airport is seeking an Assistant General Manager to support the General Manager, lead hotel operations, and uphold the Buffalo Lodging culture of Excellence, Passion, Integrity, Inclusive. You will supervise front desk, housekeeping, and F&B teams while ensuring guest satisfaction and smooth daily operations.

This role requires strong leadership, two years of management experience in hospitality, a bachelor's degree in hotel management or related field, and a valid