Front Office Supervisor: Guest Experience & Operations Lead

Doubletree by Hilton Colorado Springs; Colorado Springs (CO); On-site; USD 58,000 - 59,000; Full time

Job summary

Doubletree by Hilton Colorado Springs is seeking an Assistant Front Office Manager to oversee daily hotel reception operations and supervise desk staff. You will handle check-ins, staff training, and support billing tasks while ensuring smooth room turnovers.

The role also involves managing guest issues and acting as Manager on Duty when needed. The ideal candidate has a high school diploma with 2+ years in hospitality or a hospitality degree, plus 1+ year in a supervisory role, and strong PMS

Qualifications

• High school diploma with 2+ years hospitality experience, or a hospitality degree.
• 1+ year in supervisory or team lead role.
• Strong knowledge of hotel PMS.
• Excellent communication, leadership and problem-solving skills.
• Flexible schedule including weekends, holidays and alternate shifts.

Responsibilities

• Supervise daily front desk, guest services, and bell staff operations
• Handle guest complaints and provide fast service recovery
• Assist with staff recruitment, shift scheduling, training, and performance coaching
• Monitor room availability, VIP arrivals, and special guest requests
• Coordinate closely with housekeeping and maintenance teams for smooth room turnovers
• Act as Manager on Duty when the main Front Office Manager is absent

Skills

PMS knowledge

Supervisory experience

Hospitality experience

Leadership

Communication skills

Education

High school diploma or hospitality degree

Job description

Doubletree by Hilton Colorado Springs is seeking an Assistant Front Office Manager to oversee daily hotel reception operations and supervise desk staff. You will handle check-ins, staff training, and support billing tasks while ensuring smooth room turnovers.

The role also involves managing guest issues and acting as Manager on Duty when needed. The ideal candidate has a high school diploma with 2+ years in hospitality or a hospitality degree, plus 1+ year in a supervisory role, and strong PMS