Hotel General Manager: Lead Guest Experience & Operations

mcrhotels.com; Englewood (CO); On-site; USD 85,000 - 120,000; Full time

Job summary

Hilton Garden Inn Denver South Park Meadows Area seeks a experienced General Manager to lead daily hotel operations, ensuring spotless cleanliness and outstanding guest service. You will supervise staff, uphold brand standards, and drive safety and quality assurance across all departments.

Responsibilities include onboarding, training, reporting, and continuous improvement. Strong hospitality background, leadership, and a customer-first mindset are essential for success in this role.

Qualifications

• Bachelor’s or Associate’s degree preferred.
• Previous supervisory experience in hospitality or service industries is advantageous.
• Strong leadership and customer-service orientation required.

Responsibilities

• Oversee daily hotel operations to ensure guest satisfaction and cleanliness.
• Lead onboarding, training, and development of hotel staff.
• Ensure adherence to brand standards, safety, and quality assurance.
• Prepare and review daily/weekly reports and manage shift handovers.

Skills

Can-Do Attitude

Follow Guidelines

Decision Making

Pace & Pressure

Listening/Conflict Resolution

Financial Skills

Technology

Communication

Hospitality & Guest Service

Certifications & Licenses

Market Knowledge

Schedule & Travel

Leadership

Education

Bachelor’s or Associate’s Degree Preferred

Previous supervisory experience preferred

Job description

Hilton Garden Inn Denver South Park Meadows Area seeks a experienced General Manager to lead daily hotel operations, ensuring spotless cleanliness and outstanding guest service. You will supervise staff, uphold brand standards, and drive safety and quality assurance across all departments.

Responsibilities include onboarding, training, reporting, and continuous improvement. Strong hospitality background, leadership, and a customer-first mindset are essential for success in this role.