Hotel Operations Manager – Profit, Service & Growth

Aloft Hotels; Denver (CO); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Health & wellness benefits

Downtown parking

Job summary

Aloft Hotels in Denver, CO, is seeking an Assistant General Manager to lead hotel operations and deliver consistent guest and team results. You will partner with the management team to drive revenue, control expenses, and maintain service quality in a dynamic, full-time role.

The ideal candidate has 3–5 years of management experience in hotels, a relevant degree, and strong leadership and communication skills. This role is located on-site with competitive health benefits and parking.

Qualifications

• Hotel Operations experience required.
• Three to Five years of Management experience required.
• Bachelor's degree in Hotel/Restaurant or Business Administration, or equivalent education/experience required.
• Ability to provide and maintain a valid driver's license.

Responsibilities

• Coordinate, direct, and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building.
• Work directly with the hotel's Management Team to manage all activities of the property including employees, maintenance, sales, and profit/loss controls, as well as working to ensure the hotel is maximizing profitability.
• Set quarterly goals for each department and monitor the progress towards achieving these goals.
• Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness.
• Maintain standards of guest services and a consistent positive guest experience.
• Oversee HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance management.
• Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts.
• Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR.
• Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster the best possible service to all guests and staff members.
• Resolve difficult or unusual problems arising with guests. Instill in staff members the commitment to exceed guest expectations.
• Monitor and provide timely feedback, counseling, and performance evaluations to staff.
• Attend hotel operational meetings, rooms departmental meetings, and staff member related events.
• Recommend to the General Manager changes or innovations to practice, procedure, and operation with potential favorable effect on service and quality assurance.
• Monitor all supplies inventories to ensure staff has the tools to do their jobs and provide the best possible service for our guests.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.

Skills

Leadership

Hotel operations

Budgeting

Payroll control

Staff supervision

Communication

Education

Bachelor's degree in Hotel/Restaurant or Business Administration

Tools

PMS

PBX

POS

MS Office

Job description

Aloft Hotels in Denver, CO, is seeking an Assistant General Manager to lead hotel operations and deliver consistent guest and team results. You will partner with the management team to drive revenue, control expenses, and maintain service quality in a dynamic, full-time role.

The ideal candidate has 3–5 years of management experience in hotels, a relevant degree, and strong leadership and communication skills. This role is located on-site with competitive health benefits and parking.