Front Office Supervisor: Guest Experience Leader

Hilton Garden Inn Washington DC; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

401k match

Travel Discounts

Education/Professional Development

Job summary

Hilton Garden Inn Washington DC is seeking a Front Office Supervisor to lead our front desk, guest services and lobby experiences in a dynamic hotel setting. You will mentor associates, balance front desk operations, and drive guest satisfaction as a key part of our hospitality team.

The role emphasizes leadership, effective communication, and hands-on supervision across shifts, with opportunities for growth along the front office path.

Qualifications

• Associate’s or Bachelor’s degree in hospitality, business, or a related field is preferred.
• 1 to 3 years of related hospitality or customer service experience required, with prior supervisory experience preferred.
• Intermediate knowledge of overall hotel operations, property management systems, and basic front office financial controls.
• Strong communication and interpersonal skills to handle guest relations effectively and lead a diverse team.

Responsibilities

• Lead front desk operations and guest services, ensuring select brand standards and a premier lobby experience.
• Interview, train, schedule, coach, and support associates to drive guest satisfaction.
• Oversee front office in the absence of the manager and advocate for guest relations.
• Monitor front office systems and equipment for optimum performance.
• Handle front office bookkeeping, balancing accounts, audits, cash handling, and check-out processes.
• Greet guests, register and assign rooms, and maintain cleanliness of public areas.
• Promote company marketing programs and create action plans to remedy service deficiencies.

Skills

Communication skills

Interpersonal skills

Supervisory experience

Hospitality knowledge

Education

Associate’s or Bachelor’s degree in hospitality or related field

Tools

Property management systems

Job description

Hilton Garden Inn Washington DC is seeking a Front Office Supervisor to lead our front desk, guest services and lobby experiences in a dynamic hotel setting. You will mentor associates, balance front desk operations, and drive guest satisfaction as a key part of our hospitality team.

The role emphasizes leadership, effective communication, and hands-on supervision across shifts, with opportunities for growth along the front office path.