Hotel Front Desk Supervisor — Lead & Elevate Guest Service

Indus Hospitality Group, Inc; Village of Brockport (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Indus Hospitality Group, Inc. seeks a Front Desk Supervisor to lead the front office team, assist the Guest Service Manager in training and supervision, and ensure outstanding guest experiences across check-in/check-out, reservations, and billing.

This role emphasizes guest preferences, flexibility, and a hospitable environment. The position coordinates with night audit and lobby staff to maintain service quality, and requires shifts that may include early, late, or overnight coverage.

Qualifications

• Six to 12 months related experience and/or training.
• Minimum 18 years of age.
• High school diploma or GED or equivalent combination of education and experience.

Responsibilities

• Provide pleasant and professional services to all guests.
• Assist the Guest Service Manager in directing, training, and mentoring front office staff.
• Handle daily administrative tasks including reports, accounts receivable, and guest billing issues.
• Perform check-in/check-out, record sales, coordinate wake-up calls, and manage reservations and room availability.
• Ensure lobby and front office areas are clean and well-maintained.
• Respond to guest requests with appropriate sensitivity and urgency while upholding business goals.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Indus Hospitality Group, Inc. seeks a Front Desk Supervisor to lead the front office team, assist the Guest Service Manager in training and supervision, and ensure outstanding guest experiences across check-in/check-out, reservations, and billing.

This role emphasizes guest preferences, flexibility, and a hospitable environment. The position coordinates with night audit and lobby staff to maintain service quality, and requires shifts that may include early, late, or overnight coverage.