Front Office Manager — Hospitality Leader, Guest Experience

Home 2 Montgomery; Montgomery (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Job summary

The Hilton Trained Front Office Manager at Ascent Hospitality in Montgomery, AL supervises front desk operations, guest services, and night audit functions to maximize occupancy and guest satisfaction.

Responsibilities include staff training, scheduling, handling guest inquiries, maintaining system operations, and ensuring adherence to brand standards while leading a dedicated Front Office Team.

Qualifications

• Customer service oriented with strong organizational skills.
• Experience in front desk, guest service supervision or management preferred.
• Able to lead a team and communicate effectively.
• Proficiency with Microsoft Office and hotel systems.

Responsibilities

• Schedule guest services staff and night audit personnel.
• Lead the Guest Services team with a hands-on approach.
• Maintain staffing levels and inventory controls for Front Office.
• Ensure training and compliance with brand standards and procedures.
• Respond to guest inquiries and service requests.
• Oversee breakfast service and hotel operations as applicable.

Skills

Customer service

Leadership

Multi-tasking

Communication

Microsoft Office

Education

High school diploma

Some college

Tools

Front desk systems

Job description

The Hilton Trained Front Office Manager at Ascent Hospitality in Montgomery, AL supervises front desk operations, guest services, and night audit functions to maximize occupancy and guest satisfaction.

Responsibilities include staff training, scheduling, handling guest inquiries, maintaining system operations, and ensuring adherence to brand standards while leading a dedicated Front Office Team.