Front Office Leader: Elevate Guest Experience & Team

Ascent Hospitality; West Lafayette (IN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health/Dental/Vision/Life

401k with match

Paid PTO

Uniforms provided

Employee hotel discount

Job summary

Ascent Hospitality seeks a Front Office Manager to lead the guest services team and oversee front desk operations at our property, ensuring excellent guest experiences and optimized occupancy. You will train staff, manage schedules, and uphold brand standards.

You will drive service excellence, coordinate with other departments, and monitor performance metrics to maintain high guest satisfaction and efficient operations.

Qualifications

• High school education required.
• Minimum one year in a management role in a hotel.
• Excellent leadership and organizational skills.
• Fluent English and strong communication abilities.

Responsibilities

• Schedule guest services front desk, night audit, and breakfast staff.
• Lead the Guest Services team with a hands-on approach.
• Maintain staffing levels and supplies for Front Office.
• Ensure adherence to hotel policies and training programs.
• Review guest experience scores and drive improvements.
• Coordinate with other departments to ensure seamless guest stays.
• Assist with training on brand standards and rewards programs.

Skills

Customer service

Leadership

Communication

Multitasking

Organizational skills

Detail orientation

Flexibility

Desk shifts

Education

High school diploma

Some college

Tools

Microsoft Office

Office equipment operation

Job description

Ascent Hospitality seeks a Front Office Manager to lead the guest services team and oversee front desk operations at our property, ensuring excellent guest experiences and optimized occupancy. You will train staff, manage schedules, and uphold brand standards.

You will drive service excellence, coordinate with other departments, and monitor performance metrics to maintain high guest satisfaction and efficient operations.