Hotel Front Desk Supervisor: Lead Guest Service Team

Arkansas Hospitality Association, Inc.; Jersey City (NJ); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability options

401K

Tuition assistance

Hotel discounts

Training & development

Career advancement

Job summary

Concord Hospitality is hiring a Front Desk Supervisor in Jersey City to lead the guest services team at our hotel. You will check guests in and out, handle communications, and ensure brand standards while delivering exceptional service.

The role requires open availability (AM, PM, and Overnight) and a proactive, guest-focused mindset. This full-time position offers competitive pay and growth opportunities within Concord's hospitality network.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Job description

Concord Hospitality is hiring a Front Desk Supervisor in Jersey City to lead the guest services team at our hotel. You will check guests in and out, handle communications, and ensure brand standards while delivering exceptional service.

The role requires open availability (AM, PM, and Overnight) and a proactive, guest-focused mindset. This full-time position offers competitive pay and growth opportunities within Concord's hospitality network.