Front Desk Leader for Guest Experience

Tapestry Conshohocken; Hasbrouck Heights (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

401k with match

Tuition assistance

Discounted stays

Career development

Bonus eligibility

Job summary

Concord Hospitality has an opening for a Front Desk / Guest Care Manager in Hasbrouck Heights, NJ. Lead the front office, ensuring extraordinary guest experiences and brand-aligned service.

You will coach and empower a team, manage reservations and check-ins, and collaborate with Sales and Revenue teams to optimize revenue and guest satisfaction. This on-site, full-time role offers growth within the Concord family.

Qualifications

• Previous hotel front office leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• A hands-on, proactive leadership style with the ability to coach and motivate a team.
• Financial acumen and experience with hotel systems strongly preferred.
• Commitment to guest service, professionalism, and operational excellence.

Responsibilities

• Lead and oversee all front desk operations, ensuring superior guest service and satisfaction.
• Personally model responsiveness, professionalism, and a proactive guest-focused approach.
• Train, coach, and mentor front desk staff in check-in/check-out, reservations, and guest service procedures.
• Empower associates to deliver excellent service and recognize them for success.
• Act as Manager on Duty and provide support across all hotel operations when needed.
• Partner with Sales, Revenue Management, and the General Manager to drive revenue and guest satisfaction.
• Oversee scheduling, payroll, recruiting, training, and development of front office staff.
• Maintain accurate financial controls, reporting, and compliance with cash handling procedures.
• Monitor property quality standards through regular inspections of guest rooms, public spaces, and exterior areas.
• Promote a safe, secure, and compliant work environment while addressing potential hazards proactively.
• Support preventive maintenance and ensure the physical property is well-maintained.

Skills

Front desk leadership

Guest service

Communication skills

Team coaching

Financial acumen

Tools

PMS software

Job description

Concord Hospitality has an opening for a Front Desk / Guest Care Manager in Hasbrouck Heights, NJ. Lead the front office, ensuring extraordinary guest experiences and brand-aligned service.

You will coach and empower a team, manage reservations and check-ins, and collaborate with Sales and Revenue teams to optimize revenue and guest satisfaction. This on-site, full-time role offers growth within the Concord family.