Front Desk Supervisor — Lead Guest Experience

Concord Hospitality Enterprises; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability (STD/LTD)

401(k)

Tuition Assistance

Discounted Rates

Training & Advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service in a fast-paced hotel environment. You will ensure smooth check-in/check-out, assist guests with requests, and maintain knowledge of rates, amenities, and procedures.

The role emphasizes strong leadership, communication, and multitasking abilities, with opportunities for advancement to higher supervisory roles.

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls following proper telephone etiquette standards.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Handle guest safe deposits per established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain thorough knowledge of emergency and security procedures.

Skills

Leadership

Communication

Interpersonal skills

Multitasking

Detail-oriented

Education

High school diploma

Job description

Concord Hospitality Enterprises is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service in a fast-paced hotel environment. You will ensure smooth check-in/check-out, assist guests with requests, and maintain knowledge of rates, amenities, and procedures.

The role emphasizes strong leadership, communication, and multitasking abilities, with opportunities for advancement to higher supervisory roles.