Guest Experience Supervisor - Front Desk Lead

Concord Hospitality; Flemington (NJ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) program with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality in Flemington, NJ is hiring a Front Desk Supervisor to lead the front desk team in providing outstanding guest service. This role is vital for ensuring a smooth arrival, stay, and departure for guests.

Candidates should enjoy leading a team, being proactive, and engaging with guests. Supervisors can advance to Assistant General Manager roles, making this position a great entry point for growth.

Qualifications

• Hospitality or supervisory experience preferred.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Comfortable handling guest issues and complaints.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain knowledge of hotel staff, room locations, rates, and amenities.
• Take reservations and manage room blocks and special requests.
• Monitor room availability and assist AGM/GM with yield management.
• Keep the lobby and desk area clean and presentable.
• Ensure the team is exceeding hospitality metrics.

Skills

Leadership skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Tools

Lightspeed property management system

Job description

Concord Hospitality in Flemington, NJ is hiring a Front Desk Supervisor to lead the front desk team in providing outstanding guest service. This role is vital for ensuring a smooth arrival, stay, and departure for guests.

Candidates should enjoy leading a team, being proactive, and engaging with guests. Supervisors can advance to Assistant General Manager roles, making this position a great entry point for growth.