Front Desk Supervisor - Lead Guest Service & Team Growth

Concord Hospitality Enterprises; Flemington (NJ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord-handd

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in New Jersey to lead the front desk team and ensure exceptional guest service at every stage of the stay.

You will oversee check-ins/outs, guest communications, and room-block management while upholding brand standards and Concord procedures. This role offers growth toward Assistant General Manager and a collaborative, guest-focused environment.

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls following proper telephone etiquette standards.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Handle guest safe deposits per established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain knowledge of emergency and security procedures.

Skills

Leadership

Communication

Multitasking

Detail-oriented

Flexibility

Education

High school diploma or equivalent

Tools

Lightspeed PMS

Job description

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in New Jersey to lead the front desk team and ensure exceptional guest service at every stage of the stay.

You will oversee check-ins/outs, guest communications, and room-block management while upholding brand standards and Concord procedures. This role offers growth toward Assistant General Manager and a collaborative, guest-focused environment.