Front Desk Supervisor - Guest Experience Leader (Overnight)

Concord Hospitality Enterprises; Jersey City (NJ); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401K

Tuition Assistance

Discounted room rates

Training & Development

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Supervisor in Jersey City, NJ. The role centers on leading front desk operations, ensuring guest satisfaction, and maintaining brand and Concord standards. The associate will be the hub of guest interactions and will drive a cohesive team focused on superior service.

Open availability is required (AM, PM, Overnight). The position offers opportunities for growth within the company culture that values respect, development, and guest-centered

Qualifications

• Open availability (AM, PM, Overnight).
• Willingness to lead a team and deliver guest-focused service.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard per telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist AGM/GM with yield management.
• Handle safe deposits by guests per procedures.
• Keep lobby and desk area clean and presentable.
• Know emergency and security procedures.

Job description

Concord Hospitality Enterprises is hiring a Front Desk Supervisor in Jersey City, NJ. The role centers on leading front desk operations, ensuring guest satisfaction, and maintaining brand and Concord standards. The associate will be the hub of guest interactions and will drive a cohesive team focused on superior service.

Open availability is required (AM, PM, Overnight). The position offers opportunities for growth within the company culture that values respect, development, and guest-centered