Front Desk Supervisor

Tapestry Conshohocken; Jersey City (NJ); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401K

Tuition assistance

Room discounts

Training & development

Career advancement

Job summary

Concord Hospitality is hiring a Front Desk Supervisor at Hyatt House Jersey City. You will lead the front desk team to deliver guests excellent service and ensure smooth check-ins and check-outs. This is a full-time role with a $24 per hour pay rate and open availability requirements.

The position emphasizes proactive, responsive, and caring guest interactions while upholding brand standards. Benefits include comprehensive medical/dental/vision plans, life insurance, disability options, 401K,

Qualifications

• Open availability (AM, PM, Overnight).
• Provide guests excellent service and manage a team at the front desk.
• Maintain brand standards and respond proactively to guest needs.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop knowledge of hotel staff, room locations, rates and amenities.
• Take reservation requests efficiently.
• Answer switchboard per telephone etiquette standards.
• Block rooms and handle special requests.
• Monitor room availability and assist with yield management.
• Handle safe deposits by guests per procedures.
• Keep lobby and desk area clean and presentable.
• Know emergency and security procedures.

Skills

Customer service

Communication

Supervisory skills

Front desk

Job description

Locations

NJ, HH Jersey City
Hyatt House Jersey City
One Exchange Place
Jersey City, NJ 07302, USA

• Front Office
• Full-Time
• Requisition #: FRONT062458

Description

We are hiring a Front Desk Supervisor

Pay rate: $24 per hour

Requirements: Open availability (AM, PM, & Overnight)

We are looking for associates and leaders that have a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor you bring this group together to form a cohesive team focused on providing guests excellent service while maintaining all brand and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference.

Role Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short‑term/long‑term disability options, 401K options, tuition assistance, discounted room rates at Concord‑managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five cornerstones: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the best associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us now. If you are seeking a position where you can grow and be part of a fun team, this job may be your answer.

We are proud to be an Equal Opportunity Employer (M/F/D/V). We maintain a drug‑free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.