Hotel Front Desk Supervisor: Guest Service Leader

Think Hospitality; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Think Hospitality in Miami, FL is seeking a Front Office / Guest Service Supervisor responsible for overseeing the front desk operations and ensuring attentive, courteous service during check-in, checkout, and guest contact. The role requires 2+ years front desk experience, HS diploma, and proficiency in English; Spanish is a plus.

You will train staff, monitor performance, handle inquiries, and ensure hotel standards are met.

Qualifications

• High School diploma or GED required.
• 2+ years of front desk experience preferred.
• Experience with hotel property management systems and basic computer skills.

Responsibilities

• Greet, check-in and check-out guests in line with standards.
• Supervise front desk team and assist with scheduling and training.
• Coach guest service representatives and night auditors.
• Respond to guest inquiries about services and hours.
• Operate front desk systems and manage shift paperwork.
• Communicate in English; Spanish preferred.

Skills

English proficiency

Bilingual English/Spanish

Customer service

Team leadership

Education

High School diploma or GED

Tools

PMS software

Microsoft Office

Job description

Think Hospitality in Miami, FL is seeking a Front Office / Guest Service Supervisor responsible for overseeing the front desk operations and ensuring attentive, courteous service during check-in, checkout, and guest contact. The role requires 2+ years front desk experience, HS diploma, and proficiency in English; Spanish is a plus.

You will train staff, monitor performance, handle inquiries, and ensure hotel standards are met.