Front Desk Supervisor | Guest Experience Leader

HHM Hospitality; Miami (FL); On-site; USD 43,000 - 56,000; Full time

Job summary

HHM Hotels is seeking a Front Desk Supervisor to lead daily front desk operations, ensuring guest satisfaction and adherence to brand standards. The role involves interviewing, training, and coaching associates while resolving guest concerns and supporting seamless check-ins and accurate billing.

The position requires 1–3 years of related hospitality experience and an associates or bachelor’s degree, with availability for varied shifts including holidays and weekends at a busy Miami property.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1–3 years of related experience.
• Hospitality or front desk experience is a plus.

Responsibilities

• Interview, select, train, schedule, coach, and support front desk associates to meet brand standards.
• Resolve guest complaints by researching issues and applying effective solutions.
• Monitor guest satisfaction scores and work to improve overall scores.
• Greet guests, check them in/out, and handle reservations and billing.
• Maintain lobby and front desk areas to ensure cleanliness and appearance.
• Follow sustainability guidelines under HHM EarthView program.

Skills

Interpersonal skills

Staff training

Guest service

Problem solving

Education

Associate’s or Bachelor’s degree

Job description

HHM Hotels is seeking a Front Desk Supervisor to lead daily front desk operations, ensuring guest satisfaction and adherence to brand standards. The role involves interviewing, training, and coaching associates while resolving guest concerns and supporting seamless check-ins and accurate billing.

The position requires 1–3 years of related hospitality experience and an associates or bachelor’s degree, with availability for varied shifts including holidays and weekends at a busy Miami property.