Front Desk Lead & Guest Experience Supervisor

South Beach Group Hotels; Miami Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

South Beach Group Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure guests are promptly checked in and out in line with hotel standards.

The role requires minimum supervisory experience in a front office and hotel setting, a bachelor's in hospitality preferred, and a flexible schedule including weekends and holidays; strong communication and leadership are essential.

Qualifications

• A minimum of (3) years of supervisor experience in a Front Office Environment.
• A minimum of (2) year of hotel experience in a supervisory level.
• Bachelor degree in hospitality management preferred or equivalent relevant management experience.
• Must be able to work independently and exercise good judgment to resolve issues.
• Flexible schedule. Able to work weekends and holidays.
• Excellent communication skills, both written and oral.

Responsibilities

• Provide prompt yet personal service at times of check-in and check-out.
• Approach all encounters with guests and employees in a professional and personalized manner.
• Must maintain a professional image and leadership demeanor while ensuring safe and efficient operations.
• Help management apply the credit policy and guest billing policy.
• Participate in daily briefings and meetings.
• Conduct oneself discreetly in all guest areas.
• Ensure safety and confidentiality of guest information per hotel standards.
• Know all hotel emergency procedures.
• Communicate promotions and enhancements to staff and guests.
• Build rapport with VIPs; escort guests, make welfare calls and solicit feedback.
• Coordinate special arrangements during guest stays and future visits.
• Maintain database of guest preferences and special dates.
• Resolve guest dissatisfaction promptly and effectively.
• Keep lobby area neat and clean.
• Perform duties of Assistant Front Desk Manager or General Manager when needed.

Skills

Time management

Decision making

Customer and guest focus

Diligence

Education

Bachelor degree in hospitality management

Job description

South Beach Group Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure guests are promptly checked in and out in line with hotel standards.

The role requires minimum supervisory experience in a front office and hotel setting, a bachelor's in hospitality preferred, and a flexible schedule including weekends and holidays; strong communication and leadership are essential.