Hotel Front Office Supervisor - Miami Beach

Think Hospitality; Miami Beach (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Think Hospitality is seeking a Front Office Supervisor to oversee the front desk operations and ensure guest satisfaction. You will coordinate check-ins/checkout, support scheduling and training, and coach front desk staff to deliver courteous service in line with brand standards.

The role requires 2+ years in a front desk setting, hotel experience preferred, and basic computer skills with PMS and Microsoft Office. English and Spanish communication is a plus.

Qualifications

• 2+ years of front desk experience required.
• Experience in a hotel or related field preferred.
• Basic proficiency with Microsoft Office and hotel property management systems.

Responsibilities

• Greet, check-in and checkout guests efficiently and courteously.
• Supervise front desk staff and assist with scheduling, training and coaching.
• Answer guest inquiries about hotel services, hours, and local amenities.
• Balance cash handling and prepare shift reports per hotel standards.
• Maintain knowledge of rates, packages, and promotions and assist with reservations.

Skills

Front desk experience

Bilingual English/Spanish (preferred)

Education

High School diploma/GED

Tools

Property Management System (PMS)

Microsoft Office

Job description

We are looking for Front Office supervisor to join our team.

The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

DUTIES & FUNCTIONS

• Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
• As needed, assist with scheduling, hiring and training front desk employees.
• Monitors, coaches, and evaluates guest service representatives and night auditors.
• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Follow all cash handling and credit policies.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
• Be familiar with all in-house groups.
• Have knowledge of emergency procedures and assist when needed.
• Fill in and support coworkers and team as needed to ensure efficient operation.
• Perform duties, special assignments and projects as requested by management.
• Ability to communicate in English & Spanish preferred.

EDUCATION & EXPERIENCE

• High School diploma/GED or equivalent education/experience required.
• Experience in a hotel or a related field preferred.
• 2+ years of front desk experience required.
• Computer experience with basic proficiency in Microsoft office and hotel property management systems required