Front Desk Supervisor — Guest Experience Leader

Mehr Consultancy; Junction City (KS); On-site; USD 20,664 - 24,796; Full time

Job summary

Mehr Consultancy is seeking a Front Desk Supervisor to lead the front desk operations of a hotel. The role involves guiding a team, greeting guests, handling inquiries and complaints, and maintaining a professional lobby environment.

You will oversee scheduling, guest check-ins, room assignments, payments, and daily reports while upholding hospitality standards. Strong leadership, communication, and time-management skills are essential for success in this role.

Qualifications

• Minimum 2 years of hospitality experience.
• Minimum 2 years of front desk experience.
• At least 1 year of supervisory experience, preferably in hospitality.
• Proficiency in Windows OS and company-approved spreadsheets and word processing.
• Strong verbal and written communication skills.
• Ability to handle guest complaints promptly.
• Ability to manage time effectively in high-pressure situations.
• High school diploma or equivalent.

Responsibilities

• Led and trained front desk staff, and managed shift schedules.
• Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
• Handle confidential guest information with integrity.
• Resolve guest complaints and requests in a friendly, professional manner.
• Ensure the lobby and common areas are clean and welcoming.
• Manage cash drawer contents and transactions during shifts.
• Coordinate with Housekeeping/Maintenance to ensure room readiness.
• Process payments (cash, debit, credit) and check-outs, resolving any charges.
• Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
• Supervise staff performance and complete performance reviews.
• Assist guests with directions and information about the property and local areas.
• Perform administrative duties such as filing and updating records.
• Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
• Complete other duties as assigned.

Skills

Leadership

Time management

Communication

Guest service

Team supervision

Problem solving

Education

High school diploma

Tools

Windows OS

Spreadsheets

Word processing

Job description

Mehr Consultancy is seeking a Front Desk Supervisor to lead the front desk operations of a hotel. The role involves guiding a team, greeting guests, handling inquiries and complaints, and maintaining a professional lobby environment.

You will oversee scheduling, guest check-ins, room assignments, payments, and daily reports while upholding hospitality standards. Strong leadership, communication, and time-management skills are essential for success in this role.