Hotel Front Desk Lead: Guest Experience & Ops

Gabriel Group; Clayton (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Midas Hospitality is seeking a Front Desk Supervisor to lead our Front Office team in St. Louis, MO. The role oversees daily Front Desk operations, guides staff, and ensures exceptional guest experiences from arrival to departure.

The ideal candidate will lead by example, train associates, manage reservations and room assignments, and collaborate with Housekeeping, Engineering, Sales, and hotel leadership to maintain service standards.

Qualifications

• Previous hotel Front Desk, Guest Services, or hospitality experience.
• Experience with Front Office operations and guest service standards.
• Experience with cash, credit card transactions, and financial procedures.
• Ability to work a flexible schedule including mornings, evenings, weekends, holidays.
• Strong communication and conflict-resolution skills.
• Leadership or supervisory experience preferred.
• Familiarity with hotel PMS and reservations systems preferred.

Responsibilities

• Lead daily Front Desk operations during assigned shifts.
• Train and coach Front Desk associates on procedures and standards.
• Assist onboarding and provide performance feedback.
• Welcome guests and complete smooth check-in/check-out.
• Support reservations management, room assignments, and rate accuracy.
• Handle escalated guest concerns and service recovery.
• Monitor cash handling, deposits and financial accuracy.
• Coordinate with Housekeeping, Engineering, Sales, and leadership.
• Complete shift reports and front office documentation.

Skills

Leadership

Guest Service

Training & Coaching

PMS software

Reservations system

Cash handling

Communication

Conflict resolution

Organizational skills

Tools

PMS software

Reservations system

Job description

Midas Hospitality is seeking a Front Desk Supervisor to lead our Front Office team in St. Louis, MO. The role oversees daily Front Desk operations, guides staff, and ensures exceptional guest experiences from arrival to departure.

The ideal candidate will lead by example, train associates, manage reservations and room assignments, and collaborate with Housekeeping, Engineering, Sales, and hotel leadership to maintain service standards.