Front Desk Supervisor — Lead Guest Experience & Team Ops

Aimbridge Hospitality; Cincinnati (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Income

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor to energize the front desk team, ensure smooth check-ins, and create memorable guest experiences. You’ll lead by example, coordinate with reservations, and handle VIP requests with poise.

This role emphasizes guest-centric service, efficiency, and safety, with responsibilities spanning staff training, log tracking, and maintaining standards. A high school diploma and 2–3 years supervisory hotel experience are required, with benefits

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
• Operations Maestro: Track logs, manage messages and packages, ensuring details are handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions to boost room revenue while keeping guests happy with value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns while upholding safety and standards.

Skills

Guest experience

Team leadership

Communication

Reservations & VIP handling

Education

High School diploma

College coursework in related field

Job description

Aimbridge Hospitality is seeking a Front Desk Supervisor to energize the front desk team, ensure smooth check-ins, and create memorable guest experiences. You’ll lead by example, coordinate with reservations, and handle VIP requests with poise.

This role emphasizes guest-centric service, efficiency, and safety, with responsibilities spanning staff training, log tracking, and maintaining standards. A high school diploma and 2–3 years supervisory hotel experience are required, with benefits