Hotel Front Desk Receptionist

WoodSpring Suites Pensacola West; Pensacola (FL); On-site; USD 19,286 - 22,041; Part time

Job summary

WoodSpring Suites Pensacola West is looking for an enthusiastic front desk agent to join our guest services team. In this role, you will greet guests, manage check-ins and check-outs, and ensure excellent service delivery. Strong communication and customer service skills are essential.

The ideal candidate will have experience in the hotel industry, be well-versed in handling inquiries, and possess a knack for managing guest relations effectively. Competitive hourly compensation between $14 and $16 is offered.

Qualifications

• Must have at least 1 year of hotel industry experience or related job.
• Able to handle customer complaints effectively.
• Exhibits working knowledge of Microsoft Office.

Responsibilities

• Greet, check-in, and check out guests.
• Manage room bookings and respond to guest inquiries.
• Conduct regular property walks to ensure cleanliness.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Telephone handling

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Handle customer complaints as necessary • Work with the housekeeping staff to ensure rooms are ready for new guests • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Monitor and respond to hotel email promptly and professionally • Conduct regular property walks to ensure cleanliness, safety, and a peaceful environment • Walk hallways periodically to remove trash and linen and address concerns quickly • Restock and maintain a clean, organized marketplace • Assist with light room inspections before placing rooms back in service • Support housekeeping with room turns during high occupancy Qualifications: • High school graduate, GED recipient, or equivalent • Exhibits working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • Well-versed in taking telephone calls and handling stressful situations • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Compensation: $14 - $16 hourly

• Monitor and respond to hotel email promptly and professionally • Conduct regular property walks to ensure cleanliness, safety, and a peaceful environment • Walk hallways periodically to remove trash and linen and address concerns quickly • Restock and maintain a clean, organized marketplace • Assist with light room inspections before placing rooms back in service • Support housekeeping with room turns during high occupancy