Hotel Front Desk Clerk

ARK; Newington (NH); On-site; USD 25,000 - 28,000; Full time

Job summary

ARK in Newington, NH is hiring a hotel front desk agent to welcome guests, manage bookings, and respond to inquiries with a focus on exceptional service.

You will handle check-ins/check-outs, record guest data, and assist with special requests while maintaining a friendly, professional environment.

Qualifications

• Experience handling calls and managing stressful situations.
• Strong time management, organization, customer service, and interpersonal skills.
• Proficient with Microsoft Office and reservation systems.
• High school diploma or GED.
• Hospitality experience preferred

Responsibilities

• Handle incoming calls and process room bookings, answering questions about rates, available rooms, amenities, rewards programs, and special requests.
• Maintain guest information and perform routine bookkeeping to ensure accuracy.
• Resolve customer complaints as necessary.
• Greet guests, check in/out, distribute keys and room assignments, and record credit card information.

Skills

Phone etiquette

Interpersonal skills

Communication

Time management

Education

High school diploma

Tools

Microsoft Office

Reservation systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment,

Compensation:

$18 - $20 hourly

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Responsibilities

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information