Hotel Front Desk Attendant

Hilton Garden Inn Warner Robins; Warner Robins (GA); On-site; USD 17,908 - 19,286; Part time

Job summary

Hilton Garden Inn Warner Robins is seeking an enthusiastic Hotel Front Desk Agent to join our guest services team. The role involves welcoming guests, managing accounts, and ensuring an excellent experience. You will need strong communication and customer service skills.

The ideal candidate should have at least a year of hospitality experience and be proficient in Microsoft Office. Compensation is between $13 and $14 per hour, and a high school diploma or GED is required.

Qualifications

• Previous experience or working knowledge of Microsoft Office and reservation management systems.
• Strong customer service skills and experience answering telephone calls.
• At least one year of hospitality industry experience preferred.

Responsibilities

• Connect with housekeeping to ensure guest accommodations are ready.
• Handle customer complaints as necessary.
• Greet, check-in, and check-out guests.

Skills

Customer service skills

Time management skills

Interpersonal skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Greet, check-in, and check-out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Compensation

$13 - $14 hourly