Hotel Front Desk Agent

Sheraton Harrisburg Hershey; Harrisburg (Dauphin County); On-site; USD 30,000 - 40,000; Full time

Job summary

Sheraton Harrisburg Hershey is looking for an enthusiastic hotel front desk agent to join the guest services team. The position involves welcoming guests, managing their accounts, answering inquiries, and resolving complaints to ensure an excellent experience. The ideal candidate will have a high school diploma or GED, at least a year of hospitality experience, and strong communication skills. Join a positive work environment with opportunities to excel in customer service.

Qualifications

• Must be comfortable taking telephone calls and dealing with stressful situations.
• At least one year of experience in hospitality preferred.

Responsibilities

• Greet, check-in, and check-out guests; handle keys and room assignments.
• Mitigate customer complaints actively.
• Perform regular bookkeeping duties to maintain accurate guest information.
• Take calls and bookings; respond to guest inquiries effectively.
• Coordinate with housekeeping to ensure guest rooms are ready.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Greet, check‑in, and check‑out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
• Mitigate customer complaints as needed.
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
• Take incoming calls, online and in‑person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
• Communicate with housekeeping to make sure guest rooms are ready.

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations.
• Must have graduated high school, received a GED or equivalent.
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Has previous experience or working knowledge of Microsoft Office and reservation management systems.
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.