Hotel Front Desk Receptionist

Everhome Suites Georgetown; Georgetown (TX); On-site; USD 18,184 - 25,898; Full time

Job summary

Everhome Suites Georgetown is seeking a service-focused hotel front desk agent to join their guest services team. You’ll welcome guests, handle bookings, and ensure a pleasant experience for every visitor.

The ideal candidate has experience in hospitality, possesses excellent communication skills, and is comfortable managing guest accounts and inquiries. Offering a competitive pay of $16 hourly, this role promises a dynamic work environment.

Qualifications

• 1 year of experience in the hospitality industry preferred.
• Comfortable taking telephone calls and handling stressful situations.
• Ability to manage guest accounts and inquiries efficiently.

Responsibilities

• Welcome guests and manage their accounts.
• Ensure rooms are ready for new guests by coordinating with the housekeeping staff.
• Handle customer complaints and inquiries regarding bookings.

Skills

Customer service skills

Time management skills

Organizational skills

Interpersonal skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Field customer complaints when necessary • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Comfortable taking telephone calls and mitigating stressful situations • High school graduate, GED recipient, or equivalent • Exhibits working knowledge of Microsoft Office and reservation management systems Compensation: $16 hourly

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