Hotel Front Desk Receptionist

Best Western Shelby Inn & Suites; Shelby (MT); On-site; USD 19,286; Full time

Job summary

A hospitality company is seeking an enthusiastic hotel front desk agent to join their team in Shelby, Montana. This role involves welcoming guests, managing bookings, and addressing inquiries to ensure a great experience. Candidates should have strong customer service skills, ideally with previous experience in hospitality. Compensation is $14 per hour, and applicants should possess a high school diploma or equivalent.

Qualifications

• Strong customer service skills and ability to interact positively with guests.
• Experience as a hotel front desk agent or similar position preferred.
• Ability to handle stressful situations and telephone calls effectively.

Responsibilities

• Welcome guests, check them in and out, providing correct keys and room numbers.
• Ensure hotel guest information is current and correct.
• Answer incoming calls about room bookings, rates, and amenities.
• Communicate with housekeeping to prepare guest accommodations.
• Handle customer complaints as needed.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Mitigate customer complaints as needed

Qualifications

• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Well-versed in taking telephone calls and handling stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems

Compensation

$14 hourly