Hotel Front Desk Receptionist

ARK; Kansas City (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

ARK in Kansas City, Missouri seeks a friendly hotel front desk agent to welcome guests, manage registrations, and provide exceptional service.

You will handle check-ins/outs, assist guests with requests, coordinate with housekeeping, and maintain accurate records. The role emphasizes strong communication, reliability, and a professional appearance to ensure a positive guest experience at our property.

Qualifications

• Must demonstrate excellent communication and guest service.
• Experience with reservation systems and Microsoft Office preferred.
• Strong organizational and time-management skills.

Responsibilities

• Welcome guests, register, check-in, and check out guests, provide keys and room numbers.
• Handle guest inquiries about rates, rooms, amenities, rewards programs, and special requests.
• Bookkeeping: keep accurate records of all hotel guest account information.
• Coordinate with housekeeping to ensure rooms are ready for new guests.
• Take incoming calls and assist with online and in-person room bookings.

Skills

Communication

Customer service

Interpersonal skills

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation:

$16 hourly

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Responsibilities

• Handle customer complaints as necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests