Hotel Front Desk Receptionist

Endeavor Hospitality Group; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Endeavor Hospitality Group in New York is seeking a positive hotel front desk agent to welcome guests, manage their information, distribute keys and room assignments, and answer general inquiries to ensure an excellent stay. The ideal candidate has strong communication, a solid work ethic, and a commitment to guest satisfaction.

The role offers $25 hourly, on-site work, and opportunities to contribute to a guest-focused team. Experience with reservation systems and MS Office is preferred.

Qualifications

• Experience answering telephone calls and troubleshooting stressful situations.
• Working knowledge of Microsoft Office and reservation management systems.
• At least one year of hospitality industry experience as a hotel front desk agent or similar position.
• Must have graduated high school, received a GED or equivalent.
• Impeccable interpersonal, time management, organizational and customer service skills.

Responsibilities

• Greet guests, check-in and check-out, and distribute keys.
• Handle room bookings in person, online, and by phone.
• Address guest inquiries about rooms, rates, amenities, and rewards programs.
• Coordinate with housekeeping to ensure rooms are ready for new guests.
• Record guest information and ensure accuracy of guest accounts.

Skills

Phone handling

Interpersonal skills

Time management

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation: $25 hourly

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Responsibilities

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Field customer complaints when necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date