Hotel Front Desk Clerk

Everhome Suites Portsmouth - Newington; Newington (NH); On-site; USD 24,796 - 27,552; Part time

Job summary

Everhome Suites Portsmouth - Newington is seeking an enthusiastic hotel front desk agent to join our guest services team. You will welcome guests, manage their accounts, and ensure they have an excellent experience. Responsibilities include checking in/out guests, handling inquiries, and cooperating with housekeeping staff.

The ideal candidate has strong communication and customer service skills, is comfortable in stressful situations, and possesses at least a high school diploma and hospitality experience.

Qualifications

• Excellent communication skills and service-focused mindset.
• Ability to manage stressful situations calmly.
• At least one year of experience in the hospitality industry.

Responsibilities

• Welcome guests and manage front desk operations.
• Handle incoming booking requests and inquiries.
• Perform regular bookkeeping duties to maintain guest information.
• Check in and check out guests while managing room assignments.
• Cooperate with housekeeping to ensure room readiness.

Skills

Customer service skills

Time management skills

Interpersonal skills

Organizational skills

Knowledge of Microsoft Office

Education

High school diploma or GED

Tools

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Handle customer complaints as necessary
• Greet, check‑in, and check‑out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Compensation

$18 - $20 hourly