Hotel Front Desk Clerk

Shri Hotels; Smithfield (NC); On-site; USD 16,531 - 19,286; Full time

Job summary

Shri Hotels in Smithfield, North Carolina, is seeking a hotel front desk agent to join their guest services team. The role involves welcoming guests, managing bookings, and handling customer inquiries and complaints. Applicants should have at least 1 year of experience in hospitality and possess strong customer service skills. Compensation ranges from $12 to $14 hourly, depending on experience. This position offers a vibrant and positive work environment, focused on delivering excellent guest experiences.

Qualifications

• 1 year of experience in the hospitality industry as a front desk agent or receptionist preferred.
• Strong customer service and interpersonal skills.
• Ability to manage stressful situations and answer calls professionally.

Responsibilities

• Mitigate customer complaints as needed.
• Connect with housekeeping to ensure accommodations are ready.
• Check guests in and out, providing correct keys and room numbers.
• Keep accurate records of hotel guest account information.
• Manage room bookings and answer inquiries.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Bookkeeping: keep accurate records of all hotel guest account information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations

Compensation

$12 - $14 hourly