Hotel Front Desk Clerk

Best Western Plus Chena River Lodge; Fairbanks (AK); On-site; USD 23,419 - 24,796; Full time

Job summary

Best Western Plus Chena River Lodge is seeking an enthusiastic hotel front desk agent to join our guest services team in Fairbanks, Alaska. The role includes welcoming guests, managing accounts, answering inquiries, and fielding complaints to provide excellent guest experiences.

Candidates should have strong customer service skills, a high school diploma or GED, and preferably over a year of experience in the hotel industry. This hourly position offers a pay range between $17 and $18.

Qualifications

• Strong customer service, interpersonal, organizational, and time management skills are essential.
• Working knowledge of Microsoft Office and reservation management systems is required.
• High school diploma or GED is necessary.

Responsibilities

• Perform regular bookkeeping duties to ensure guest information is current.
• Connect with housekeeping to ensure guest accommodations are ready.
• Handle customer complaints when necessary.
• Manage room bookings and answer inquiries about guests’ needs.
• Welcome, register, check-in, and check-out guests, and record credit card information.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service‑focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary
• Manage room bookings in‑person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Welcome, register, check‑in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations

Compensation

$17 - $18 hourly