Hotel Front Desk Receptionist

Lotus Hospitality; Kansas City (MO); On-site; USD 21,000 - 23,000; Full time

Job summary

Lotus Hospitality is seeking a friendly hotel front desk agent to deliver an exceptional guest experience. You will welcome guests, manage guest information, issue keys and room assignments, and respond to inquiries to ensure a memorable stay.

The ideal candidate has strong communication, a solid work ethic, and a commitment to guest satisfaction. Compensation ranges from $15 to $17 per hour. This on-site role requires professional hospitality skills and teamwork.

Qualifications

• High school diploma or GED required.
• Impeccable interpersonal, time management, organizational and customer service skills.
• Experience taking calls and handling stressful situations is a plus.

Responsibilities

• Handle customer complaints as necessary.
• Work with housekeeping to ensure rooms are ready for new guests.
• Take incoming calls, online and in-person bookings, and answer questions about rates, rooms, amenities, rewards programs and special requests.
• General bookkeeping: maintain accurate guest account information.
• Welcome, register, check-in and check-out guests; provide keys and record credit card information.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service

Hotel industry experience

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation: $15 - $17 hourly

Qualifications

• Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems

Responsibilities

• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information