Hotel Front Desk Receptionist

Comfort Inn Fairbanks; Fairbanks (AK); On-site; USD 23,419 - 24,796; Full time

Job summary

A well-known hotel seeks a positive and professional front desk agent to enhance the guest experience. Your role will involve welcoming guests, managing bookings, and ensuring accommodations are ready, alongside handling inquiries and resolving issues. The ideal candidate has excellent communication and customer service skills and experience in the hospitality industry.

Qualifications

• Must have graduated high school or received a GED.
• Exhibits strong customer service skills and is well-versed in handling stressful situations.
• 1+ year of hotel industry experience or related job preferred.

Responsibilities

• Welcome guests, manage their information, distribute keys and room assignments.
• Handle customer complaints and answer inquiries.
• Manage incoming calls and room bookings.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Communicate with housekeeping to make sure guest rooms are ready • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Handle customer complaints as necessary Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Must have graduated high school, received a GED or equivalent • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • 1+ year of hotel industry experience or related job preferred • Exhibits working knowledge of Microsoft Office and reservation management systems Compensation: $17 - $18 hourly

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