Hotel Front Desk Clerk

Five Rivers Hospitality; Nevada (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Five Rivers Hospitality is seeking a positive hotel front desk agent to welcome guests, manage registrations, assign rooms, and answer general inquiries to ensure an excellent stay.

You will handle guest information, issue keys, record charges, and coordinate with housekeeping for seamless service and guest satisfaction. Strong communication and reliability are essential; hospitality experience is preferred.

Qualifications

• High school diploma or equivalent.
• Hospitality experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Manage room bookings in-person, online, and by phone; answer guest inquiries.
• Coordinate with housekeeping to ensure rooms are ready.
• Welcome, register, check-in/out guests; provide keys and room numbers.
• Record guest account information and keep bookkeeping up to date.
• Handle guest complaints as necessary.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service

Telephone handling

Handling stress

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you.

Compensation: $14 hourly

Qualifications

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

Responsibilities

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary