Hotel Front Desk Attendant

Hotel Indigo Waco-Baylor; Waco (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

Hotel Indigo Waco-Baylor is seeking a positive and professional front desk agent to deliver an exceptional guest experience. You will welcome guests, check them in and out, manage guest information, and distribute keys and room assignments to ensure a smooth stay.

The ideal candidate has strong communication, a good work ethic, and the ability to handle calls and inquiries about room rates, availability, and amenities.

Qualifications

• High school diploma or equivalent.
• Excellent time management, organizational, customer service, and interpersonal skills.
• 1 year of hospitality front desk or guest services experience preferred.
• Comfortable taking telephone calls and handling stressful situations.
• Working knowledge of Microsoft Office and reservation management systems.

Responsibilities

• Welcome guests and check them in and out, ensuring correct keys and room numbers.
• Coordinate with housekeeping to prepare guest accommodations.
• Handle customer complaints as necessary.
• Answer calls, online and in-person booking requests, and inquiries about rates, rooms, and amenities.
• Keep accurate records of guest accounts and reservations.

Skills

Time management

Organizational skills

Customer service

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Bookkeeping: keep accurate records of all hotel guest account information
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school graduate, GED recipient, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Compensation: $14 - $16 hourly