Hotel Front Desk Receptionist

ARK; Gilroy (CA); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

ARK is seeking a positive and professional hotel front desk agent to deliver an exceptional guest experience at our Gilroy property. You’ll welcome guests, manage their information, distribute keys and room assignments, and answer general inquiries to ensure they have an excellent stay with us.

The ideal candidate has brilliant communication, a strong work ethic, and a commitment to guest satisfaction, with experience handling calls, reservations, and guest questions about rates, available

Competenze

• Has experience answering telephone calls and troubleshooting stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred

Mansioni

• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Conoscenze

Excellent communication

Customer service

Interpersonal skills

Organizational skills

Time management

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Reservation management systems

Descrizione del lavoro

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation: $18.50 hourly

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred

Responsibilities

• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information