Hotel Front Desk Receptionist

Five Rivers Hospitality; Tucumcari (NM); On-site; USD 17,000 - 19,000; Full time

Job summary

Five Rivers Hospitality in Tucumcari, NM is seeking a positive hotel front desk agent to deliver an exceptional guest experience from check-in to check-out. You will welcome guests, manage their information, distribute keys and room assignments, and answer general inquiries to ensure an excellent stay.

Ideal candidates have strong communication, a solid work ethic, and a commitment to guest satisfaction, with experience in MS Office and reservation systems, plus the ability to handle busy

Qualifications

• High school diploma, GED, or equivalent.
• Prior hotel/front desk experience preferred.
• Strong communication and customer service abilities.

Responsibilities

• Greet guests and handle check-in/check-out process efficiently.
• Manage guest information, room assignments, and keys.
• Answer inquiries and assist with room rates, availability, and amenities.
• Coordinate with housekeeping to ensure rooms are ready and clean.
• Handle guest complaints professionally and promptly.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Education

High school diploma / GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation

$12 - $14 hourly

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Responsibilities

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information