Hotel Front Desk Receptionist

ARK; Pensacola (FL); On-site; USD 19,000 - 22,000; Full time

Job summary

ARK in Pensacola, FL is seeking a friendly front desk agent to join our guest services team. You will greet guests, manage bookings, answer inquiries, and support a positive guest experience.

The role requires excellent communication, multitasking, and a passion for service. Responsibilities include check-in/out, handling calls, keeping records accurate, and coordinating with housekeeping.

This on-site position offers hourly pay between $14 and $16 and opportunities to grow in hospitality.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel industry or related role preferred.
• Strong customer service and communication skills required.

Responsibilities

• Greet, check-in, and check-out guests; issue keys and record room assignments.
• Monitor and respond to hotel emails promptly and professionally.
• Walk the property to ensure cleanliness, safety, and a peaceful environment.
• Restock and maintain a clean, organized marketplace.
• Assist with light room inspections and room turns during high occupancy.
• Support housekeeping with room turns and guest readiness.
• Handle bookings in-person, online, and via phone; answer guest questions.
• Record accurate guest information and maintain bookkeeping duties.
• Address guest complaints and resolve issues promptly.
• Work with housekeeping to ensure rooms are ready for new guests.

Skills

Customer service

Communication

Multitasking

Reservation systems

Microsoft Office

Education

High school diploma or equivalent

Tools

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment,

Compensation

$14 - $16 hourly

Qualifications

• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred
• Well-versed in taking telephone calls and handling stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Responsibilities

• Monitor and respond to hotel emails promptly and professionally
• Conduct regular property walks to ensure cleanliness, safety, and a peaceful environment
• Walk hallways periodically to remove trash and linen and address concerns quickly
• Restock and maintain a clean, organized marketplace
• Assist with light room inspections before placing rooms back in service
• Support housekeeping with room turns during high occupancy
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs