Hotel Front Desk Attendant

Five Rivers Hospitality Group; Jasper (AL); On-site; USD 14,000 - 19,000; Full time

Job summary

Five Rivers Hospitality Group in Jasper, AL is seeking a positive hotel front desk agent to deliver an exceptional guest experience. You will welcome guests, manage information, issue keys and room assignments, and answer general inquiries to ensure an excellent stay.

The ideal candidate has strong communication, a good work ethic, and a commitment to guest satisfaction. This on-site role pays $12 per hour with potential for growth within our hospitality team.

Qualifications

• Brilliant communication skills and guest service mindset.
• Experience in hospitality front desk or similar role preferred.
• Strong interpersonal and customer service skills.
• High school diploma or GED completed.
• Working knowledge of Microsoft Office and reservation systems.

Responsibilities

• Handle guest complaints as necessary.
• Answer calls and inquiries about bookings, rates, amenities, rewards, and special requests.
• Coordinate with housekeeping to ensure rooms are ready for new guests.
• Maintain guest account information accurately and up-to-date.
• Greet, register, check-in/check-out guests and handle keys and credit card info.

Skills

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation: $12 hourly

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• Working knowledge of Microsoft Office and reservation management systems

Responsibilities

• Handle customer complaints as necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information