Hotel Front Desk Agent - Pt

Doubletree by Hilton Atlanta Perimeter Dunwoody; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Doubletree by Hilton Atlanta Perimeter Dunwoody is seeking a professional hotel front desk agent dedicated to delivering exceptional guest experiences. Responsibilities include welcoming guests, managing reservations, handling inquiries, and ensuring guest satisfaction throughout their stay.

The ideal candidate possesses strong communication skills, a commitment to service, and experience in hospitality. Join our team to create a positive atmosphere for our guests.

Qualifications

• 1 year of experience in hospitality as a front desk agent or receptionist is preferred.
• Must exhibit excellent time management and organizational skills.
• Comfortable taking phone calls and handling stressful situations.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Handle customer complaints and inquiries as needed.
• Keep accurate records of hotel guest account information.

Skills

Communication skills

Customer service skills

Organizational skills

Time management

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Handle customer complaints as necessary • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • Must have graduated high school, received a GED or equivalent • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Exhibits working knowledge of Microsoft Office and reservation management systems • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Comfortable taking telephone calls and mitigating stressful situations

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