Hotel Front Desk Attendant

voco | The Clair; Cincinnati (OH); On-site; USD 17,047 - 24,280; Full time

Job summary

voco | The Clair in Cincinnati is seeking an enthusiastic hotel front desk agent to join our guest services team. The role involves welcoming guests, managing their accounts, and ensuring a quality experience. Applicants should have strong customer service skills and at least a year of hospitality experience.

The position offers a dynamic, fast-paced work environment with an hourly compensation of $15.

Qualifications

• Strong customer service, interpersonal, organizational, and time management skills.
• At least one year of experience in hospitality as a front desk agent preferred.
• Ability to stand for 8 hours during a typical shift.

Responsibilities

• Welcome, register, and check-in guests at the hotel.
• Manage accounts, answer inquiries, and field complaints.
• Work with housekeeping to ensure rooms are ready.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Field customer complaints when necessary • Bookkeeping: keep accurate records of all hotel guest account information • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Must have graduated high school, received a GED or equivalent • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Well-versed in taking telephone calls and handling stressful situations • Must be able to stand for on your feet for 8 hours during a typical shift • Please only apply if you meet each of these criteria Compensation: $15 hourly

• Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment