Hotel Front Desk Pro | Warm Welcome & Seamless Check-In

SpringHill Suites; Alpharetta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

SpringHill Suites Alpharetta is seeking a friendly Front Desk Agent to greet guests and ensure a smooth stay. You will handle check-ins/outs, confirm reservations, answer calls, and assist guests with requests in a professional manner.

The ideal candidate has 1–2 years in a customer-facing role, front desk hospitality experience preferred, flexible weekends/holidays, and strong attention to detail. You’ll maintain a pleasant demeanor and support guest transportation and luggage needs.

Qualifications

• Experience in a customer-facing role (1–2 years)
• Front desk experience in hospitality preferred
• Must have a flexible work schedule; weekends and holidays
• Outstanding attention to detail and highly organized

Responsibilities

• Greet all lobby visitors with a genuine smile and warm welcome. Check-in and check-out guests
• Confirm guest reservation details
• Answer incoming calls, inquiries, and internal guest requests
• Monitor emails and other services to meet guest needs
• Assist with luggage storage and transportation arrangements
• Complete shift checklist
• Follow PCI and cash handling SOPs
• Log and track lost and found items
• Maintain a professional and pleasant demeanor

Skills

Customer service

Communication

Attention to detail

Organizational skills

Job description

SpringHill Suites Alpharetta is seeking a friendly Front Desk Agent to greet guests and ensure a smooth stay. You will handle check-ins/outs, confirm reservations, answer calls, and assist guests with requests in a professional manner.

The ideal candidate has 1–2 years in a customer-facing role, front desk hospitality experience preferred, flexible weekends/holidays, and strong attention to detail. You’ll maintain a pleasant demeanor and support guest transportation and luggage needs.