Guest Experience Specialist

The Hamilton Alpharetta; Alpharetta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

The Hamilton Alpharetta is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, and ensure a smooth arrival experience.

You will handle payments, verify billing, and assist guests with reservations, requests, and special arrangements, all while maintaining brand standards.

This role emphasizes friendly, professional service and timely responses, contributing to guest satisfaction and loyalty at our Alpharetta location.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Secure guest payments and verify billing accuracy.
• Assist guests with reservations and special requests.
• Provide friendly, professional service in line with brand standards.

Job description

The Hamilton Alpharetta is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, and ensure a smooth arrival experience.

You will handle payments, verify billing, and assist guests with reservations, requests, and special arrangements, all while maintaining brand standards.

This role emphasizes friendly, professional service and timely responses, contributing to guest satisfaction and loyalty at our Alpharetta location.