Guest Experience Concierge

mcrhotels.com; Hampton (VA); Hybrid; USD 32,000 - 45,000; Full time

Job summary

SpringHill Suites Hampton is seeking a Front Desk Agent to ensure a warm welcome and seamless departures, addressing guest needs promptly with a friendly, professional demeanor. The role focuses on creating positive first and last impressions for guests staying at the hotel.

Responsibilities include efficient check-in/check-out, staying aware of room rates and promotions, and handling incoming mail as part of daily shift tasks.

Qualifications

• Experience in hospitality, service, or guest-facing roles preferred.
• Must be able to communicate clearly with guests and team.
• Ability to follow guidelines and handle high-pressure situations.
• Willingness to learn and adapt in a fast-paced hotel environment.
• 18 years or older; flexible schedule including evenings/weekends.

Responsibilities

• Check-in/Check-out efficiency and guest satisfaction follow-up.
• Monitor room rates and promotions to inform guests.
• Receive and note incoming mail per shift checklist.

Skills

Hospitality experience

Customer service

Communication skills

Attention to detail

English proficiency

Job description

SpringHill Suites Hampton is seeking a Front Desk Agent to ensure a warm welcome and seamless departures, addressing guest needs promptly with a friendly, professional demeanor. The role focuses on creating positive first and last impressions for guests staying at the hotel.

Responsibilities include efficient check-in/check-out, staying aware of room rates and promotions, and handling incoming mail as part of daily shift tasks.