Guest Service Pro - Check-In & Reservations Expert

Peachtree Group Hospitality Management; Alpharetta (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to welcome guests, handle check-ins and check-outs, and assist with reservations in a friendly, professional manner. You will process payments, verify billing, and resolve guest requests while upholding brand standards.

The role supports a guest-centric hospitality team in Alpharetta, GA, with focus on accuracy, speed, and exceptional service.

Qualifications

• Front desk experience or guest-facing service experience preferred.
• Ability to handle cash, process payments and verify guest billing accurately.
• Strong communication and problem-solving skills with a friendly demeanour.

Responsibilities

• Process guest check-ins and check-outs promptly and accurately.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and special requests while maintaining brand standards.

Skills

Guest services

Customer service

Communication

Education

High school diploma

Tools

POS system

Reservation software

Job description

Peachtree Group Hospitality Management is seeking a Guest Service Agent to welcome guests, handle check-ins and check-outs, and assist with reservations in a friendly, professional manner. You will process payments, verify billing, and resolve guest requests while upholding brand standards.

The role supports a guest-centric hospitality team in Alpharetta, GA, with focus on accuracy, speed, and exceptional service.