Guest Experience Specialist — Front Desk

TPG Hotels & Resorts; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental and vision

Disability insurance

Life insurance

Flexible Spending Accounts

401(k) retirement plan

Paid time off

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels & Resorts in Alpharetta, GA, seeks a Front Desk Agent to warmly welcome guests, check in and process payments, and coordinate inquiries.

You will handle reservations, assist with guest requests, maintain front desk systems, and collaborate with other departments to ensure a seamless stay.

This role requires a friendly demeanor, strong communication, basic accounting skills, and the ability to stay calm under pressure.

Qualifications

• Strong guest service orientation and familiarity with hospitality practices.
• Ability to remain calm and professional under pressure.
• Proficiency with computers, calculators, phones and office equipment.

Responsibilities

• Greet and check-in guests, verify reservations and explain services.
• Handle check-out and payment processing, issue receipts, and resolve billing questions.
• Answer calls and emails, direct inquiries to the right department, provide information.

Skills

Guest service

Communication

Basic accounting

Calm under pressure

Computer skills

Education

High school education or equivalent

Job description

TPG Hotels & Resorts in Alpharetta, GA, seeks a Front Desk Agent to warmly welcome guests, check in and process payments, and coordinate inquiries.

You will handle reservations, assist with guest requests, maintain front desk systems, and collaborate with other departments to ensure a seamless stay.

This role requires a friendly demeanor, strong communication, basic accounting skills, and the ability to stay calm under pressure.