Guest Services Front Desk Agent

Spring-Hill-Suites; Millbrook (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

Spring-Hill-Suites in Millbrook, AL is seeking a friendly Front Desk Clerk to welcome guests and manage check-ins/check-outs with accuracy. You will answer calls, route messages, and perform essential front desk admin tasks to support a smooth guest experience.

Ideal candidates have at least 1 year in a front desk or customer service role, strong communication skills, and the ability to multitask in a fast-paced environment while maintaining a clean, organized reception area.

Qualifications

• Experience as a front desk clerk or in customer service (minimum 1 year).
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment.
• Answer and route calls, including taking messages and transferring calls as needed.
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records.
• Ensure that the front desk area is clean and organized at all times.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Microsoft Office

Property Management Systems

Job description

Spring-Hill-Suites in Millbrook, AL is seeking a friendly Front Desk Clerk to welcome guests and manage check-ins/check-outs with accuracy. You will answer calls, route messages, and perform essential front desk admin tasks to support a smooth guest experience.

Ideal candidates have at least 1 year in a front desk or customer service role, strong communication skills, and the ability to multitask in a fast-paced environment while maintaining a clean, organized reception area.